Snapfax FAQ
- Are there any free fax credits included with Snapfax, so I can trial the app? Yes. 1 free credit is included.
- Which countries can I send faxes to using Snapfax? Snapfax can fax to 81 countries, click here for more details.
- How many credits are required for faxing? Please refer to the rate table for more details.
- What is the procedure to buy fax pages? In Snapfax App >> Tap
- Will purchased Fax Credits ever expire? Purchased fax credits will never expire.
- Can I share the fax credits with other devices? Yes, you can share fax credits with other devices by signing in with Apple/Google.
- Where can I find my Snapfax User ID? In the Snapax App >> Tap the menu in the upper left corner >> Setting >> Snapfax User ID
- Why do I need to enter an email address in Snapfax App Settings? The email address is used to restore your Snapfax account balance. If you have changed your mobile phone and want to restore your Snapfax balance to the new mobile phone, we will use this email address to verify that you are the rightful owner of the Snapfax account.
- How to backup your Snapfax fax records? For iOS (13 or above) users, you can turn on “Use iCloud” option. Your fax data will be synchronised to iCloud. When you install Snapfax on a new device, fax data will be downloaded from iCloud automatically.
- How can purchased fax credits be restored, if you have changed mobile phones? You may use one of the methods below:
- Will fax credits still be deducted if a fax fails to send? If fax sent results in transmission failure, the deducted paid credits will be credited back to your balance.
- Can the fax recipient see a sender's mobile number anywhere on the received fax? No.
- Can the recipient see sender's name? If you want to display your name on the fax header, enter your name in "Snapfax App >> Menu in the upper left corner >> Setting >> Your Name".
- Can I use Snapfax when I am out of town? As long as you can connect to the Internet, you can use Snapfax to send faxes no matter if you are in town or travelling overseas.
- Are there any IDD charges involved if I use Snapfax out of town? No.
- Can Snapfax receive faxes? Yes, our monthly plan provides the capability receiving faxes, click here for more details.
- How does Snapfax receives faxes? Snapfax provides a Fax-to-Email service. Each customer subscribed to a monthly plan that includes the capability to receive faxes activated will have a personal US/Canada toll free fax number assigned which can be used for receiving a fax. When there is a fax sent to their fax number, Snapfax will automatically convert the received fax into an email and send it to the user. You can register up to 3 email addresses to receive faxes for each assigned fax number. Additionally, you will also receive a notification through the Snapfax App when there is an incoming fax.
- Will Snapfax provide a personal fax number for receiving faxes for customers on a monthly plan? Each customer subscribed to a monthly plan that includes the capability to receive faxes activated will have a personal US/Canada toll free fax number assigned which can be used for receiving faxes.
- Can I port my existing fax number over to Snapfax for the purpose of receiving faxes? No. However you may consider to enable call forwarding service on your existing fax number and divert all incoming fax calls to fax number assigned in Snapfax.
- How can I sign-up for Snapfax monthly plan? Click here to sign-up for a monthly plan.
- What is the application procedure to sign-up for a Snapfax monthly plan? By completing the online application form and providing payment via PayPal or credit card, the monthly plan service will be activated immediately. You will receive another email notification when your Snapfax service has been activated.
- How to change the fax-receiving monthly plan user? In Snapfax App >> Tap the "Settings" icon in the upper left corner >> Tap "My Monthly Plan Account" >> Snapfax "Account Management Portal" will be opened.
- How to change the email addresses used for receiving faxes in the monthly plan? In Snapfax App >> Tap the "Settings" icon in the upper left corner >> Tap "My Monthly Plan Account" >> Snapfax "Account Management Portal" will be opened.
- Will any unused monthly plan fax pages carry over to the next month? No. Fax pages expire after the cut-off date.
- Are there any confidential/privacy statements for Snapfax? We respect the importance of privacy and confidentiality. All fax information will only be used for fax transmission purposes. We will not use it for promotional purposes or share the information with a third party. We DO NOT keep a copy of your faxes. All fax content will be deleted/destroyed upon successful completion of the fax transmission.
in the bottom left corner >> Purchase fax credits via Google Play / Apple App Store / Microsoft App Store.
Or
Click here to purchase online.
Go to Snapfax setting page and select Sign-in option. Devices will see the same fax credits amount if they sign in with the same account.
Alternatively, you can use the "Transfer Credits" function to transfer your paid credit to your other devices. Supported transfer methods are as follows:
Open the Snapfax App on the device that has purchased fax credits >> Tap the menu in the upper left corner >> Tap "Credit Transfer" >> Follow the on-screen instructions to transfer credits to other devices.
For Android users, please refer to "Backup And Restore" for more details.
( Method 1. ) On your new device, sign in with the same Apple/Google account.
( Method 2. ) Open the Snapfax App on the device that has purchased fax credits >> Tap the menu in the upper left corner >> Tap "Credit Transfer" >> follow the on-screen instructions to transfer credits to your new mobile phone.
( Method 3. ) Use the "Backup and Restore" function.
( Method 4. ) Contact our support team: support@snapfaxapp.com
You can change, add or delete users by selecting "Manage Users" from the management portal menu.
Select "Account Details" from the management portal menu to display the details of your Snapfax account. Under the "Fax Routing" section, the current email addresses used for receiving faxes will be displayed. You can click "Edit" to modify the email addresses.